Welcome to the FAQ page of The Grand Archive. Below you’ll find answers to the most common questions about our products, orders, shipping, and policies.
General Questions
What is The Grand Archive? The Grand Archive is an online store dedicated to selling Hobby Box trading cards and collectible card products. We focus on providing authentic, factory-sealed items for collectors of all levels.
Are your products authentic? Yes. All products sold on our store are 100% authentic, factory-sealed, and sourced from trusted suppliers.
Orders & Payments
What payment methods do you accept? We accept major credit and debit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay when available.
When will I be charged for my order? You will be charged immediately at checkout once your payment is successfully processed.
Can I cancel or modify my order? Orders can only be canceled or modified shortly after being placed and before they are processed. Once an order has been prepared for shipment, changes may no longer be possible.
Shipping & Delivery
Do you ship internationally? Yes, we offer international shipping. Shipping costs and delivery times are calculated at checkout based on your location.
How long does shipping take?
Domestic orders: 3–7 business days
International orders: 7–14 business days (may vary due to customs)
How can I track my order? Once your order ships, you will receive a confirmation email with a tracking number to monitor your delivery.
Returns & Refunds
What is your return policy? We accept returns within 30 days of delivery. Items must be unopened, unused, and in their original condition.
How long does it take to receive a refund? Refunds are processed within 3–5 business days after the returned item is received and approved.
Are shipping fees refundable? Shipping fees are non-refundable unless the return is due to an error on our part.
Pre-Orders
What is a pre-order? A pre-order allows you to reserve a product before its official release date.
When will my pre-order ship? Pre-orders are shipped once the product is released and received in our warehouse.
Can pre-orders be canceled? Pre-orders may be canceled within a limited time after purchase. Once processing begins, cancellations may not be possible.
Product Care & Quality
How are orders packaged? We use secure and protective packaging methods to ensure your Hobby Boxes arrive in excellent condition.
What should I do if my order arrives damaged? If your order arrives damaged, please contact us immediately with photos of the item and packaging so we can assist you.
Contact & Support
How can I contact customer support? You can reach us using the following details:
The Grand Archive Email: Contactsupport@thegrandarchive.shop
Address:Â 119 Monroe St, Hoboken, NJ 07030, United States
